Terms of service
BLUSTONE FAQ
We’ve answered some of the most common questions below. If you still need assistance, contact us at blustone.help@gmail.com.
Orders & Shipping
How long does it take to process my order?
We require 1–3 business days for order processing and fulfillment. During capsule releases or high-volume periods, processing times may be slightly extended.
When will I receive my order?
U.S. orders are typically delivered within approximately one week after shipment. International delivery times vary depending on location and customs processing.
I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder first. If you still cannot find it, contact us and we will assist you.
What if I entered the wrong shipping address?
Please contact us immediately. If the order has already been processed, we may be unable to modify the address. If a package is returned due to an incorrect address, shipping fees are non-refundable.
Returns & Exchanges
Do you offer returns?
All sales are final. We do not offer refunds.
Do you offer exchanges?
We may allow a one-time exchange if inventory permits. Exchanges are limited to a different size of the same item or store credit.
Exchange requests must be submitted within 10 days of confirmed delivery.
What items are final sale?
Hats, bags, accessories, undergarments, sample sale items, discounted items, and limited capsule releases are final sale and not eligible for exchange.
Product Care
Our garments are made with premium materials. Proper care will preserve fit, color, and structure over time.
How should I wash my Blustone garments?
We recommend:
• Machine wash cold
• Wash inside out
• Use mild detergent
• Avoid bleach
• Do not wash with heavy or abrasive items
How should I dry them?
• Air dry for best longevity
• If using a dryer, tumble dry low
• Avoid high heat to prevent shrinkage
Can I iron or steam my garment?
• Iron inside out on low heat if necessary
• Avoid direct heat on prints or graphics
• Steam is recommended for best results
Improper washing or drying may affect fit, color, and fabric integrity.
Product & Sizing
How do I choose the right size?
Please refer to our size chart before purchasing. We provide detailed measurements for each product.
Fit preference varies by individual, and we do not guarantee fit. We recommend measuring a similar garment you already own for comparison.
Will you restock sold-out items?
Some items, especially capsule releases, are produced in limited quantities and may not be restocked.
Payments & Security
Is my payment information secure?
Yes. All payments are processed securely through encrypted payment providers.
Do you monitor for fraud?
Yes. We monitor transactions to protect both our customers and our brand. Orders flagged as high-risk may be canceled.
Blustone Los Angeles Apparel, operates this website and all related content, features, products, and services.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.
1. Eligibility
You must be at least the age of majority in your jurisdiction to use this site or make a purchase.
By using our Services, you represent that all information provided is accurate and complete.
2. Use of Our Services
You agree not to use our Services for any unlawful purpose or in violation of applicable laws.
You may not transmit malicious code, attempt unauthorized access, scrape data, exploit site content, or interfere with the security or functionality of the Services.
We reserve the right to terminate access for violations of these Terms.
3. Orders & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to refuse, limit, or cancel any order at our discretion, including due to:
• Suspected fraud
• Pricing errors
• Inventory discrepancies
• Violation of these Terms
If an order is canceled after payment, we will issue a refund of the amount paid.
4. Pricing & Modifications
Prices are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product or feature without liability.
5. Product Information
We attempt to display product colors and details as accurately as possible, but we cannot guarantee exact color representation across all devices.
All product descriptions, quantities, and availability are subject to change at any time.
Limited capsule releases may have restricted quantities.
6. Returns & Exchanges
All sales are final.
We do not offer refunds.
We may permit a one-time exchange, subject to inventory availability, for:
• A different size of the same item
• Online store credit
Exchange requests must be submitted within 10 days of confirmed delivery.
Returned items must be received within 7 days of authorization and must be unworn, unwashed, and in original condition.
Hats, bags, accessories, undergarments, sample sale items, discounted items, and limited releases are final sale.
Shipping fees are non-refundable.
7. Shipping
We require 1–3 business days for processing and fulfillment.
Delivery times vary based on carrier performance and destination.
Once transferred to the carrier, we are not responsible for transit delays, lost, or stolen packages.
Customers are responsible for providing accurate shipping information.
International customers are responsible for duties, taxes, or import fees.
8. Fraud & Chargebacks
We actively monitor transactions for fraudulent activity.
We reserve the right to cancel high-risk orders.
Initiating a chargeback without first contacting us to resolve the issue may result in permanent refusal of service.
We maintain shipping and delivery confirmation records for all orders.
9. Intellectual Property
All website content, including logos, designs, graphics, product imagery, branding, and text, is the exclusive property of Blustone and is protected by intellectual property laws.
Unauthorized reproduction or distribution is prohibited.
10. User Submissions
By submitting reviews, comments, or other materials, you grant us the right to use, reproduce, and publish such content without compensation.
You represent that your submissions do not violate third-party rights.
11. Third-Party Services
We are not responsible for third-party websites, services, or tools linked to or integrated with our Services.
Use of such services is at your own risk.
12. Privacy
Personal information is governed by our Privacy Policy.
Our store is hosted on Shopify, which may process data as necessary to provide platform services.
13. Disclaimer of Warranties
All products and Services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding uninterrupted service or error-free operation.
14. Limitation of Liability
To the fullest extent permitted by law, Blustone shall not be liable for indirect, incidental, consequential, or punitive damages.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless Blustone and its affiliates from claims or damages arising from your violation of these Terms.
16. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
• Natural disasters
• Acts of government
• Carrier disruptions
• Labor shortages
• Supply chain interruptions
• Internet or platform outages
17. Mandatory Arbitration
Any dispute arising out of or relating to these Terms or your use of the Services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.
Arbitration shall be conducted in the State of California in accordance with applicable arbitration rules.
By agreeing to these Terms, you waive your right to a jury trial.
18. Class Action Waiver
You agree that any claims shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
19. California Consumer Rights
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information, subject to applicable exceptions.
Requests may be submitted through our contact information below.
20. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
21. Governing Law
These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.
22. Changes to These Terms
We reserve the right to update these Terms at any time.
Continued use of the Services constitutes acceptance of any revisions.
23. Contact Information
Blustone Los Angeles Apparel
Email: blustone.help@gmail.com
Website: www.blustone.la